Sellers – Frequently Asked Questions
Find the essential answers to create your store, publish your products, use Mzya Shopping AI tools and benefit from practical support to sell better online.
Ready to launch your store?
Create your seller account, complete your store profile and start publishing your products with the help of Mzya Shopping tools.
Why sell on Mzya Shopping?
Mzya Shopping was designed to help Moroccan sellers get started, structure their online presence and gain visibility without unnecessary complexity.
Registration & onboarding
Create your store, add your main information and start building your online presence step by step.
AI & product content
Use AI to help generate descriptions, multilingual text, titles and useful product information.
Support & growth
Benefit from advice, guidance and Mzya Club content to improve your store and grow your sales.
Frequently asked seller questions
Is seller registration free?
Yes. Opening a seller account on Mzya Shopping is free, with no subscription and no sales commission in the current model.
Who can sell on Mzya Shopping?
Mzya Shopping is open to young merchants, small businesses, artisans, creators, cooperatives, local producers, emerging brands and sellers who want to grow their activity online.
How can I start selling?
You need to create a seller account, complete your profile, add your store information and publish your products. After validation, your store can become visible on the marketplace.
Do I need my own website to start?
No. Mzya Shopping allows you to create an online presence without building your own ecommerce website. Your store is hosted on the marketplace.
Can I start even if I am a beginner?
Yes. The platform is designed to support both beginner sellers and more experienced sellers. You can start gradually, improve your product pages and learn with Mzya Club content.
Can AI generate my store profile in several languages?
Yes. AI tools can help you prepare store texts, such as descriptions, presentation content, marketing text and some multilingual content.
Can AI help me generate descriptions and meta tags?
Yes. AI can help you write more attractive descriptions, clearer titles, optimized text and useful elements to improve the presentation of your products.
Can I generate a product page from an image or camera photo?
Depending on the tools available on the platform, you can use an image or a product photo to make product page creation easier, generate a description and prepare useful product information.
Can AI improve my product photos?
AI tools can help you prepare some visual content or improve product presentation when this feature is available. A good product photo remains essential to attract customers.
Can Mzya Club help me sell better?
Yes. Mzya Club aims to help sellers progress with practical advice about online selling, product presentation, marketing, visibility, customer relations and ecommerce best practices.
Can I get help publishing my products and improving my store?
Yes. Mzya Shopping aims to support sellers with advice, tools and practical content to improve their product pages, their store and their online presence.
What can I manage from my seller center?
Your seller center allows you to manage your store, products, contact information, orders, some delivery settings, marketing content and other elements related to your activity.
How do delivery and payments work?
In the current model, delivery and payments may depend on the seller, the products, the delivery area and the available payment methods. Detailed rules are explained in the dedicated delivery, returns and payment pages.
What should I do if I need help?
You can contact Mzya Shopping support or consult the resources available through Mzya Club. The goal is to help you better understand the platform, improve your products and grow your business.
Important seller responsibilities
Each seller remains responsible for the products, content, descriptions, images, documents and information published on Mzya Shopping.
Products offered on the platform must be legal, authentic, safe, correctly described and compliant with applicable rules. Mzya Shopping may request supporting documents, refuse a listing, remove a product or suspend a seller account in case of risk, serious doubt or non-compliance.
Useful documents for sellers
Before publishing your products, we recommend reviewing the main rules applicable to sellers.
Seller Terms of Use
Review the general rules applicable to sellers on Mzya Shopping.
Prohibited products
Discover which products cannot be sold on the marketplace.
Product compliance
Review rules about product safety, authenticity and compliance.
Start your seller journey
Join Mzya Shopping, create your store and grow your activity with a platform designed for the Moroccan market.